Troubleshooting

ZipControl Error Messages

Most users find ZipControl easy to use and license the software without reporting any problems. However, other users may have a different operating environment or may use ZipControl with zip files where Zip.exe or UnZip.exe send ZipControl error messages.

In those cases, the ZipControl users will see a general error message from ZipControl that displays the error message reported by one of the helper applications, Zip.exe or UnZip.exe, or other error condition. This information may be helpful in reporting operating problems to RPF Software.

Some errors may be due to a zip file that is partially corrupted, possibly due to copying or downloading as other than a binary file.

At that point RPF Software duplicates the problem and, if the problem is caused by ZipControl, attempts the necessary software repairs to properly handle the problem or to provide a workaround. A new version of ZipControl may then be made available.

Prior to contacting RPF Software, you may wish to try the same action (zip or unzip) from the command line with either Zip.exe or UnZip.exe, as appropriate, to see if the same error is reported. Since this test will be done without ZipControl, if the error message occurs, the problem is then narrowed to either a problem with the zip file itself or a problem with Zip.exe or UnZip.exe.

Run Zip.exe or UnZip.exe without parameters to determine the correct syntax for these command line programs.

Contact Information for Support:

support@RPFSoftware.com
http://www.RPFSoftware.com