How many of you tried to take advantage of Black Belt Systems "Power Up" offer for Image Master? Has Black Belt Systems put you off for months with a "ready in a week or so" excuse for them not sending Image Master? Are you someone like me who sent your money to Black Belt Systems in good faith, only to have your check promptly cashed, followed by excuses for non-shipment while Black Belt Systems spent your money? I, like many others who wanted to "Power Up" with Image Master, called Black Belt Systems on occasion to inquire as to why I hadn't received it. A woman ,who I talked to on occasion, politely informed me that the new release was delayed and they hoped it would be released in another week. After two months of being told the same thing, I called Black Belt Systems again. I explained that I had ordered Image Master early in January and I was concerned that Black Belt Systems had cashed my check without sending me Image Master. I told her that it was a violation of Federal Law. I received the same story about hoping Image Master would be finished in a week. The same story I had heard for two months. In the "Power Up" offer there was no mention of two month delays in shipping. I asked to speak to someone in charge and was told that everyone would be out to lunch for an hour and a half. I asked if someone could call me back later. While I was out, someone, who never bothered to identify himself, called from Black Belt Systems and left a message with my secretary. He claimed that I was "rude to his girls" and said "not to be mean to them." He gave me three options; 1. Accept the old version of 9.23. 2. Wait for the release of version 9.24. Or, 3. get my money back (not with two months interest of course). I told him that I wanted to discuss the issue of "being rude to his girls" in addition to Black Belt Systems cashing my check with out sending me anything. He demanded an answer about the Image Master order and told me that discussing my "rudeness" was not worth the telephone call. I informed him to send my money back after which he hung up on me. I called Black Belt Systems back and informed them that because of their rudeness I was informing the Federal Trade Commission as to their business practices. He told me to "have fun." I am very happy to be saved the trouble of owning a Black Belt Systems product. With as rude and unprofessional the personnel of Black Belt Systems have shown themselves to be over problems with an order, I can imagine how their customer support would handle complaints about bugs in Image Master. I am a very happy user of ADPro and Morph Plus from A.S.D.G. Both programs have worked flawlessly and A.S.D.G.'s customer support has been pleasant and helpful. I even recently received a free Morph Plus upgrade. What a great company! I was curious how Image Master measured up to ADPro and Morph Plus, but now I am thankful I don't have to suffer any additional abuse from Black Belt Systems! If you are having similar problems with Black Belt Systems, here are two numbers that might help. Federal Trade Commission, Consumer Protection Division, (202) 326-2976. Ask about the Mail Order Rule. Montana States Attorney's Office, Consumer Affairs Division, (406)444-4311 or 444-4312. Joe Laleman 03/08/93.