India Trade Point


Doing Business in India

prepared by the India Trade Point


Overview


India's economic diversity matches its social diversity. Technology ranges from bullock carts with modern wheels to space satellite capability. Ancient cotton spinning and rice milling machines dot the countryside. Harley Davidson motor bicycles of 1940s vintage power rickshaws, palatial mansions are cheek-by-jowl with shanty towns and hutments. India is a mixed economy - very mixed indeed, with contrasts and contradictions abounding.

The diversity is reflected in the markets for consumer products. Class is difficult to define in India. Incomes by themselves do not define an individual's class. Purchase behaviour is related to cultural conditioning, location, source of income, and to some extent, education and occupation. One income category will contain very disparate purchase behaviours.

Despite the low levels of per capita income, there exists in India a large class of consumers for packaged and branded consumer goods, home appliances, entertainment electronics and personal transport as well as radio, television, telecommunication and transport services. It is the production and sales of these goods that mainly sustained the annual industrial growth of over 7% in the 1980s.

Surveys show that the universe of the consumers of manufactured consumer goods is over 500 million. However, the class of consumers that constitute the main buyers of consumer durables and non-durables number between 100 million and 300 million, depending on the nature of the product.

The spectacular growth in the market for consumer goods reflects a significant rise in income levels and rapid changes in the lifestyle of large segments of the population. While the spending patterns and buying intensity of this class of consumers do not compare with those in industrialised societies, the sheer size of this segment represents an enormous market potential for a variety of consumer goods.


The growth in consumer spending and changes in consumption patterns have been facilitated as much by government policies to ease supply constraints and encourage consumer demand as by the vast market infrastructure in India. Marketers distribute messages and products to nearly 3,800 towns and cities and over half a million villages with an extraordinary degree of smoothness and efficiency.


The economic reforms initiated in July 1991 are designed to strengthen market forces and increase efficiency of resource use. Together with high domestic savings and investment rates of over 24% of GDP and massive increases in public outlay on rural development and infrastructure, they are expected to raise economic growth to over 6% per annum and boost per capita consumer expenditure by 4% per annum in real terms over the next few years. By the turn of the century, it is expected that the consumer class that spends mainly on manufactures and services will swell from about 300 million to over 600 million, making India one of the largest and fastest growing consumer markets in the world.

India's industrial base. spanning virtually every area of manufacturing activity implies an enormous domestic demand for industrial products. This demand will grow rapidly in the 1990s as a result of large investments in the modernisation and expansion of capacities in key infrastructural areas, electronics. industrial and agricultural machinery. components. agro-based inputs. chemicals and petrochemicals. fertilizers. packaging material, etc. India's rich natural resources, diversified industrial sector and large pools of skilled personnel provide a sound base for the annual growth rates of 7% to 10% forecast in the output of these key industrial sectors in the 1990s. India offers a large and growing market not merely for consumer goods, but for all areas of industrial activity.


Size of the Markets

It is estimated that there are 533 million Indians which form the broad market for manufactured consumer goods, of which the size of the core group ranges from 700 million for durables to 300 million for consumables.

Households & Income Levels

The annual per capita GNP for 1991 (as estimated by the World Bank) was US $ 330, which translates to US S 1.851 per household (average size of 5.61 members). This, however, does not adequately reflect the purchasing power of Indian incomes. International comparisons would be more accurate in terms of the purchasing power parity of currencies. The World Bank estimates this to be equivalent to US $ 1.150 per capita, or US $ 6,452 per household.

Recent data is available from household surveys, which tell us about the changes in the characteristics of Indian households relating to income, occupation, purchase behaviour, etc.

SIZE OF THE MARKETS

...Households & Income Levels

Five household surveys of the consumption of selected manufactured consumer goods, each covering around half a million persons were conducted by the National Council for Applied Economic Research (NCAER) between 1985-86 and 1993-94.

According to NCAER estimates, the number of households in India rose from 142 million in 1989-90 to 155 million in 1992-93, the equivalent population rising from around 799 million to 872 million.

The number of urban households rose from 40 million to 42 million, while the number of rural households rose from 102 million to 113 million . This reflected a growth of 5% in urban and 10.6% in rural households. As a percentage of population, there were 27% urban households and 73% rural households in 1992-93.

The latest household consumption survey by NCAER for 1992-93 suggests that the number of households in the two highest levels of income continue to show the maximum growth. Further, the growth in the two highest income levels in rural India is faster than in urban India. The households in the highest income level grew by 181% in rural India in the period 1989-90 to 1992-93 against 37% in the urban areas. As a result. the number of households in the high income levels was a little below 2.1

...Households & Income Levels

million in urban India and over 1.5 million in rural India, totalling 3.6 million, which is around 20 million people.

Using income by itself to define a whole group of people is inappropriate and could be misleading. Purchase patterns provide a clearer indication.

For instance, households in the lowest level of income above the poverty line are also among buyers of manufactured goods. In 1992-93 they bouaht 1.85

million transistor radios, 0.68 million small black and white TV sets, 0.67 million pressure cookers, 4.12 million flashlights, 2.46 million bicycles, over 5 million wrist watches and 1.8 million electric fans. It is interesting to see that households in this income bracket earning upto Rs.18.000 per annum accounted for substantial quantities of purchases of a number of products such as: 39% of transistor radios and 30% of mechanical watches.



Thus, even among the low levels of income, there are those who aspire and are able to purchase products which offer convenience and comfort. What should be the design and pricing of products aimed at them and how they should be marketed, are questions for consideration. The fact is that they are a sizeable group and are potential consumers.

Estimates of the so-called middle class in India have in the past put the number at between 20 to 58 million households. The NCAER surveys have a figure of around 65 million households at the various middle levels of income. If to this we add the 3.6 million households at the highest levels of income, as well as the 30 million households in the lowest income levels above the poverty line that do purchase manufactured consumer goods, we arrive at a total of 95 million households - 533 million people. This is the population segment which could be considered as the broad market for manufactured consumer goods. It is a vast market by any yardstick .

The estimates of the size of the class of consumers which constitutes the core market for consumer goods and services vary, depending on the specific product or service .

Typically, it ranges from about 100 million for most durables to 300 million for consumables.

The NCAER study also indicates that the concentration of purchases for most consumer durables is in the middle income groups (between Rs.18,000 and Rs.78,000), from over 69% of motorcycles; to 65% of washing machines.

Rural Markets

The rural areas, which are still home to 73% of India's population, constitute an important segment of the mass market. In 1992-93, over 75% of bicycles and portable radios, over 60% of table fans, sewing machines and quartz watches were bought in rural India.



The few products for which the lowest priced categories accounted for the largest proportion of purchases include 53% of bicycles (upto Rs.1,000), and 40% of vacuum cleaners (Rs.3,500).

Value for Money

It is clear that there is a huge potential market for appropriately designed and priced products: products that can be manufactured on a large scale and stripped down in their design to the essentials so that the consumer gets the functional performance but not all the frills. At the same time, it is clear that the consumer will not purchase a product merely because of low price. That explains why for a large number of products, the lowest priced products do not account for a large proportion of the total purchases.

This can be seen in other ways as well when one considers the price range of products bought by households at different income levels. The lowest levels of income do not in all cases account for the maximum purchases of the lowest priced products; nor do rural markets invariably go for the lowest priced products .

Foreign Brands

There has been a spectacular increase in consumer spending in recent years. accompanied by increasing sophistication. Consumers can now choose from a wide range of domestic and foreign brands .

Foreign names that have gained wide consumer acceptance in India include Kawasaki, Honda. Suzuki. Toyota and Mitsubishi in the automobile sector; Britannia, Pepsi and Nestle in the processed food market; Gillette. Proctor & Gamble. Lever and Colgate in the personal care products market; Bosch and Phillips in the consumer electronics and home appliances market, Van Heusen, Benetton and Pierre Cardin in the apparel market; and Bally. Adidas and Lotto in the footwear market. Foreign brands vie with increasingly sophisticated domestic brands for the growing market in India.

Consumption Trends

Private consumption expenditure grew at 73% per annum at current prices through the eighties and was US $ 790 billion in 7990-97. There was a perceptible shift in consumer spending from primary products to manufactured goods and services.

Real growth rates in the demand for several consumer durables and packaged consumer goods exceeded 72% per year through the 7980s. Well-known foreign brands vie with domestic brands in the increasingly sophisticated consumer market.

Consumption Expenditure

One of the most striking features ,about the Indian economy is the sheer size of the consumer market. Private consumption expenditure was Rs. 3,418 billion (US $ 190 billion) in 1990-91 at current prices. Nearly 55% of this expenditure was on food and beverages. Of the rest, 9.9% was spent on clothing and footwear, 10.8% on rent. fuel and power; 10.6% on transport and communication 3,1% on furniture. furnishings and household appliances, 3.4% on recreation. education and cultural services. and about 6.6% on other consumer goods and services.




Aggregate expenditure grew at an annual rate of 13% in the 1980s in terms of current prices. The highest growth rate was recorded by expenditure on transport and communication, which increased by about 21% per annum. Expenditure on household appliances. consumer goods and services rose by about 14% per annum. This reflected a perceptible shift in consumer spending from primary products to (%) manufactured goods and services .

Significant shifts were also evident in consumer spending on food and beverages. The share of milk products. fruits and vegetables in aggregate expenditure increased from 15% in 1981-82 to 17% in 1990-91 while that of cereals etc., dropped from 22% to 17% over the same period.

Durables and Services

The market for consumer goods. where supply constraints began to ease only by the early 1980s, has expanded substantially. There has been strikingly rapid growth in the demand for packaged consumer goods. consumer durables and various types of services.

Against the overall annual growth rate of 7.7% in industrial production, output of consumer durables rose 14% per annum through the 1980s. Output of consumer electronics. in value terms. rose 30% per year over this period. Production and

CONSUMPTION TRENDS

...Durables and Services sale of passenger cars. scooters, motor cycles and air conditioners each increased four times between 1980-81 and 1990-91, a compound annual growth rate of nearly 15%.




For futher information on the Trade Point project in New Delhi, please contact:
New Delhi Trade Point
TP Coordinator: Dr. V. Bharucha, Additional Economic Adviser
Ministry of Commerce, Udyog Bhawan, Rafi Marg,
New Delhi 110 011
tel: (91) 11 3016334
fax: (91) 11 3019447/3014418
e-mail: tpnewdelhi@eto.geis.com

Copyright © 1995 New Delhi Trade Point
Consumption of mass consumer products such as man-made fabric. detergents, toothpaste. shaving blades. etc. . saw annual increases of between 10% and 15% over this period.

The NCAER studies reveal that between 1985-86 and 1989-90. ownership of durables such as consumer electronics and household and kitchen appliances registered annual growth rates between 15% to 30%, while ownership of motorcycles and scooters rose at an average annual rate of 20%. The number of households buying a variety of packaged consumer goods such as detergents. tea, soap. edible oils, toothpaste, etc. increased at annual rates of 7% to 8%.

Along with product markets, the market for services is also growing rapidly. Telephone connections Increased at 8.4% per year against the world average of 5%, yet the consumers on the waiting list actually increased to 2.3 million by 1990-91 ! India has the largest and the fastest growing market in Asia for the Hong Kong based Star TV which enjoyed a viewership of nearly 3.3 million households within a year of its introduction in India. The credit card market, though still small. s growing at the rate of 25% to 30% per annum,

Boom in Consumer Spending

A wide and diverse spectrum of factors helped in bringing about this extraordinary boom in consumer spending.

· Sustained economic growth of 5.5% per year through the 1980s · Annual increases of over 7% in the manufacturing and service sectors, accompanied by major productivity increases · Sharp increase in farm incomes (largely untaxed), arising from rap d increases in output and support prices · Increase in urban population to 236 million in 1992-93 from 160 million in 1981 · Increase in population in the category of households headed by salary earners. professionals and businessmen to 183 million by the end of the 1980s · The emergence of multiple income households in urban areas · Awareness created by television and other media that expanded rapidly in the 1980s · Increasing domestic and foreign travel · Emergence of a thriving consumer finance business for durables, which grew from negligible levels in 1980 to about Rs.13.5 billion by the end of the decade · Policy induced easing of supply constraints -Increasing literacy levels - 130 million people entered the ranks of the literate in the 1980s

When we consider the education of the head of the household, the changes have been specially significant between 1990 and 1993. The percentage of heads of families in urban India who are graduates has gone up from 22% to 32%.

In rural India the number of heads of households with "no education" has declined from 46% to 29%; those with primary education rose from 35% to 41%; those with secondary education from 14% to 21%, and of graduates from 4% to 8 %. In short. there has been a significant improvement in the educational status of the heads of households. Education and especially literacy are rapidly increasing, and more so in rural than n urban India.

All these factors together have had profound implications on the size of the consumer class, Indeed. there has been a remarkable increase in numbers in response to the forces of growth, urbanisation, availability of goods and media exposure, reflecting the potential that exists in the Indian market.

Recent years have seen a rise in female literacy levels. with consequent changes in purchase behaviour

Market Infrastructure

A long tradition of market economy places India in a unique position amongst the several countries that are presently undergoing economic restructuring and opening up to foreign investment.

Vast Distribution Network Notwithstanding the socialist economic model followed since Independence in 1947, almost 95% of the 200,000 manufacturing units in the factory sector, all the 1.8 million smaller scale units and the entire cottage industry are in the private sector. These units market their products through a vast network of wholesalers, stockists, transporters and retailers in urban as well as rural areas. India's trade sector is predominantly in the private sector.

Marketers would find that in addition to the urban areas, there exists a vast, thriving marketing network even in remote rural areas: over 90% of the 557,137 villages have at least one shop, receiving supplies ...Vast Distribution Network from distant manufacturers through wholesalers and stockists in 3,800 towns and cities. Indeed, leading brands of trucks, scooters. soaps and detergents. batteries. cigarettes. footwear, etc.. have become as much of a unifying force in India as some of the obvious national symbols! Evidence of the market integration is the market share of 50% or more enjoyed by the top three brands in 17 selected product groups.



Infrastructure and Service Industry

The marketers' ability to reach the national market is due, in no small part. to the vast and rapidly expanding infrastructure and service industry. Advertisers can reach nearly 75% of the population through television, and the entire population on radio; certain televised programmes enjoy a viewership of 100 million or more. Advertising expenditure grew at nearly 15% per annum in the 1980s to reach Rs. 15 billion (US $ 882 million) in 1990.

MARKET INFRASTRUCTURE

The railways moved 340 million tonnes of freight in 1990-91 at an average tariff of 0.40 rupee (1.2 cents) per tonne-km. The road network links all towns, and over 50% of the villages with all-weather roads. Two public sector and several private airlines link 5 international and 87 domestic airports. The 11 major and 139 minor ports provide an active link between the coastal towns and villages.

Telecommunication services have improved

. . .Infrastructure and Service Industry substantially in recent years. Over 1,100 cities and towns are connected to each other and to overseas destinations through direct dialling facilities. The postal network spans 150,000 post offices and all important commercial centres have fax and telex facilities. The banking network of over 61,000 branches, roughly 55% in rural areas, link even remote rural areas with large cities, facilitating market transactions. Private finance companies, most commercial banks and several consumer durable manufacturers provide consumer finance services.

Marketers would also benefit from the highly developed professional services sector in India, providing a range of services including market research, advertising and sales promotion, management consultancy and human resource development. There is also a large pool of formally trained and experienced marketing professionals. Professionals in this sector tend to be multilingual with fluency in English, Hindi and at least one regional language .

Indeed, at a time when countries coming together to form trading blocs and unified markets are debating the constraints of linguistic and cultural differences in the integration process. the Indian manufacturing. service and trade sectors have forged a remarkably integrated market across the vast linguistic, cultural and geographical diversities in India.

Outlook for the Future



It is estimated that GDP will grow in real terms at 4.8% in 1994-95 and at 5% in 1995-96. Thereafter it will move from 6% to reach 8% by the last years of the century. Savings are expected to grow in the private sector from 18.7% in 1993-94 to 25.3% by the end of the century. Agricultural growth will also improve, mainly because of increased investments and better prices. The rate of growth of manufactured output will increase from 4.6% in 1993-94 to 8% in 1994-95 and upto 11.1 % by the end of this century. There will be a similar acceleration in the growth of services from 4.1% in 1993-94 to 9.9% in 1999-2000. Construction will match the growth of manufactures while infrastructure will grow from a rate of around 6.3% in 1993-94 to 8.4%. Government's real expenditure in relation to GDP may not come down significantly but buoyant revenues will keep deficits at manageable levels. Private investment expenditures are likely to grow far more rapidly than public expenditure.

Items of mass consumption will have good sized markets. and increasingly in rural than urban India. The increasing emergence of working women in metropolitan towns will be followed by a similar trend in medium sized towns as well. The drive towards female literacy will make a significant impact on the status of women. There will be a growing demand for products which are designed for comfort and convenience in household work.

The decade of the 1990s has so far seen fundamental changes in the structure of society in India. These changes are likely to accelerate. Relative prices of agricultural products can be expected to rise further and the rural-urban terms of trade to move in favour of the rural areas and agriculture related products.

As we approach the end of the twentieth century, we see a dramatically transformed India. The consumer is increasingly becoming king. Aspirations are rising and are being met by appropriate products. Product design. scale economies. packaging, pricing. branding. distribution and advertising. are the means by which products build themselves. As the television explosion continues. they will become even stronger. Occupational patterns and levels of education are changing. Prosperity will lead people away from basic foods to taste, convenience, comfort and entertainment. Products will enter the market to satisfy them.

An increase in the purchase intensity from the present low levels is inevitable. The rapid expansion anticipated in the size of the consumer class and high economic growth rates promise to open new markets and rapidly expand existing ones for both mass consumer products as well as premium products and durables. Indeed, there are markets that are larger than India but few that can match its growth and untapped potential. Both these factors are likely to transform India into one of the largest markets in the world - a market that would rival the major trading blocs in terms of potential and one that could well be crucial to the health of the global economy in the years to come.

For futher information on the Trade Point project in India, please contact:
India Trade Point
TP Manager: Dr. V. Bharucha, Additional Economic Adviser
Ministry of Commerce, Udyog Bhawan, Rafi Marg,
New Delhi 110 011
tel: (91) 11 3016334
fax: (91) 11 3019447/3014418
e-mail: tpnewdelhi@eto.geis.com

Copyright © 1995 India Trade Point