IX. BUSINESS ARRANGEMENTS In Oman, as in other countries of the Middle East, business transactions are characterized by the importance attached to personal relationships. Visits to Oman -- generally more than one -- by responsible businessmen and intermediaries are usually necessary for market penetration by foreign companies, even after local representation has been established. Generally speaking, U.S. firms are latecomers to the Omani market and face stiff competition from other established foreign companies. The UAE, as the largest transshipment point in the Gulf, has the biggest share of Oman's market. The Japanese have also captured a major share of the market, independent of transshipment through Dubai. The U.K. has long maintained close political and commercial relations with Oman, but the British share of the market is slowly dropping. U.S. products have become better known in recent years, and some inroads have been made. U.S. firms wishing to export to Oman must be prepared to satisfy legitimate Omani concerns regarding price, shipping schedules, and availability of spare parts. In terms of business customs, while most leading businessmen are accustomed to Western business practices, some still operate along more traditional Arab lines. A visit to the office of an Omani businessman may involve some of the following elements. Appointments will sometimes not be made until after the foreign businessman arrives in Oman. Upon arriving for an appointment, he may discover that others have appointments at the same time or have arrived without one. A 9:00 a.m. appointment often translates to a morning appointment. However, particularly with government appointments, a visitor should be on time. Once the meeting begins, it may be interrupted by numerous telephone calls. Coffee, tea, or soft drinks will probably be offered (except during the Muslim fasting month of Ramadan) and should be accepted. Blunt or frank statements should be avoided if possible; politeness is highly valued. Visitors should also be sensitive to hosts who break off a discussion for prayer; devout Muslims pray five times each day. Business representatives who plan to visit Oman should be aware that entry into the country is strictly controlled. They must obtain permission to enter in advance from the Omani authorities. Prospective visitors without such permission will either be prevented from boarding an aircraft bound for Oman or will be denied entry upon arrival at the airport and deported on the next available flight. Visitors must obtain a visa in advance from an Omani embassy or consulate abroad or arrange for a No Objection Certificate (NOC). Local hotels are able to apply for NOCs for their guests. The U.S. Embassy in Muscat does not arrange visas or NOCs for visiting businessmen, but it can help find sponsors for NOCs. There are no travel advisories in effect for Oman. The holidays for 1994-1995 are August 18 (Birth of the Prophet), November 18-19 (National Day), December 29 (Ascension Day), March 1-2 (Eid Al Fitr), May 9-10 (Eid Al Adha) and May 30 (Islamic New Year). Most of these dates are approximations. The religious holidays are determined by locally observed phases of the moon. The actual date and duration of the National Day holiday is announced shortly before the holiday is to take place. For further information on commercial matters, please contact the American Embassy's Commercial Section. The U.S. mailing address is: Commercial Section, State Department -- Muscat, Washington, D.C. 20520-6220. The international mailing address is U.S. Embassy, Commercial Section, P.O. Box 202 - Madinat Qaboos, Postal Code 115, Sultanate of Oman; TEL: (968) 698-989; FAX: (968) 604-316. The official language of Oman is Arabic, although Swahili, Farsi, Urdu, Baluchi, and various Indian dialects are quite common. English is the accepted language of business and is widely spoken in commercial and government circles. Certain business documents, however, such as company registration papers, must be in Arabic. Oman has a modern infrastructure. Modern roads provide access to most of the country. The telephone system is modern and efficient and fax machines are common. The quality of the food and water is generally good, particularly at the major hotels. However, the use of bottled water is recommended, particularly in the summer months. Health care in Oman is adequate and there are a number of Western or Western-educated health care providers in the Muscat area. APPENDICES