VII. INVESTMENT CLIMATE Openness to Foreign Investment 1. General: The Dutch Government maintains liberal policies toward foreign direct investment, and adheres to the OECD investment codes, with exceptions for its export credit and investment guarantee programs. Otherwise, with the exception of public and private monopolies (military production, aviation, shipping, distribution of electricity, gas and water, railways and radio and tv broadcasting ), foreign firms are able to invest in any sector and entitled under the law to equal treatment with domestic firms. The Dutch government says it will allow foreign participation in the telecommunication sector, but notes that the infrastructure for the planned second national network will remain Dutch-owned. Provision of government incentives, rules of incorporation, access to the capital market, etc., are all non-discriminatory, the Dutch actively recruit foreign investment through the Netherlands Foreign Investment Agency (NFIA). The Government and EU gives certain regional preferences, in the form of grants for investment in economically depressed regions of the country. These incentives are available to foreign investors on the same terms as to Dutch investors. The areas currently designated for preference are in the provinces of Friesland, Groningen and Drenthe and to some extend Overijssel and Limburg. There are no regional restrictions to EU subsidies. There are no apparent foreign investment screening mechanisms, and 100 percent foreign ownership is permitted in those sectors open to foreign private investment. The rules on acquisition, mergers, takeovers, and reinvestments are nondiscriminatory. All firms must conform to certain rules of conduct on mergers and takeovers. These are administered by the Socio-Economic Council (SER), an official advisory body composed of representatives of business, labor, and government. The rules are intended to protect the interests of shareholders and employees. They include requirements for timely announcement of merger and takeover plans and for discussions with trade unions. Despite the de jure open policy, elaborate protective measures against hostile takeovers by Dutch companies may de facto block acquisitions or takeovers by Dutch and foreign investors. The Netherlands maintains no preferential or discriminatory export or import policies with the exception of those which result from its membership in the European Union. The Dutch also abide by all internationally agreed strategic trade controls. 2. Conversation and Transfer Policies: There are no rules on the conversion or repatriation of capital and earnings, including profits, interest, royalties, and technical know-how fees, with the exception of the nominal exchange license requirement for non-resident firms. 3. Exportation and Compensation: The Embassy is unaware of any recent cases involving expropriation of foreign-owned property. Such expropriation would only take place for public purposes and we have no reason to believe it would be undertaken in a discriminatory manner or not in accordance with established principles of international law. 4. Dispute Settlement: We are not aware of any investment dispute involving the Dutch government and U.S. or other foreign companies. The Netherlands is a signatory to the International Convention On Investment Disputes and a member of the International Center for the Settlement of Investment Disputes (ICSID). Although the central government has no rules regarding withdrawals of investment, occasionally trade unions go to court over company closures. This has occurred in the case of both domestic and foreign-owned firms. 5. Performance Requirements and Incentives: There are no trade related investment performance requirements in the Netherlands. General requirements to qualify for investment subsidy schemes apply equally to domestic and foreign investors. There are no requirements for employment of local capital or managerial personnel. However, in practice almost all chief executives of major U.S. subsidiaries in the Netherlands are Dutch. In the case of staff personnel, moreover, Dutch nationals must be employed unless firms can demonstrate that the job in question cannot be performed by a Dutch national. This burden is eased by an existing provision that prior employment with the firm of at least two and a half years amounts to a presumption of unique qualifications for the job. The Government and EU give certain regional preferences, in the form of grants for investment in economically depressed regions of the country. These incentives are available to foreign investors on the same terms as to Dutch investors. The areas currently designated for preference are in the provinces of Friesland, Groningen and Drenthe and to some extent Overijssel and Limburg. Investment incentives are a well-publicized tool of Dutch economic policy and are used to facilitate economic restructuring and to promote R&D, energy conservation, regional development, environmental protection, and other national socio-economic goals. Subsidies and incentives are available to foreign and domestic firms alike and are spelled out in detailed regulations. Subsidies are in the form of tax credits which are usually disbursed through corporate tax rebates, or direct cash payments in the event of no tax liability. The Investment Premium Regulation (IPR), the only major investment incentive still available specifically to stimulate investment, seeks to encourage investments in parts of the country with a high unemployment rate by giving an investment subsidy for new investments (industrial buildings and fixed assets). The IPR subsidy applies to investments, of which at least 25 percent is investment of the investor's own capital. The growing number of tax incentives offered to investors in other EU countries has prompted the Government to look into the possibilities to expand existing tax instruments to help improve the Dutch tax climate. 6. Right to Private Ownership and Establishment: There are full rights of private ownership and establishment of business enterprises in The Netherlands, except in the monopoly sectors as noted in the introduction. Licenses are granted on the basis of competitive equality. 7. Protection of Property Rights: The Dutch legal system provides adequate protection, and facilitates acquisition and disposition of all property rights including intellectual property. Intellectual property legislation has been amended to reflect the EU software directive. The Netherlands belongs to the World Intellectual Property Organization (WIPO), it is a signatory of the Paris Convention for the Protection of Industrial Property, and conforms to accepted international practices for protection of technology and trademarks. Patents for foreign inventions are granted retroactively to the date of original filing in the home country, provided the application is made through a Dutch patent lawyer within one year of the original filing date. Patents are valid for 20 years. Legal procedures exist for compulsory licensing if the patent is determined to be inadequately used after a period of three years, but these procedures have rarely been invoked. Since the Netherlands and the U.S. are both parties to the Patent Cooperation Treaty (PCT) of 1970, patent rights to the Netherlands may be obtained at the time of filing in the U.S. if the PCT application is used. 8. Regulatory System - Laws and Procedures: Laws and regulations which affect investment, such as environmental rules, health and safety regulations, etc., are non-discriminatory and apply equally to foreign and domestic firms. Dutch tax law does affect the feasibility of attracting non-Dutch personnel to live and work in The Netherlands. Currently the expatriate temporarily working here can make use of the 35 percent ruling, which provides that 35 percent of his/her gross employment income in the Netherlands is not taxable under Dutch personal income tax laws. This treatment is granted for 4 years, with another 4 years possible upon application. Furthermore, the expatriate is considered a non- resident, meaning that only income from Dutch sources is taxed in the Netherlands. The Dutch corporate tax rate (40 percent on taxable profits up to 100,000 guilders ($53,000) and 35 percent on profits in excess) is among the lowest in the EC, second only to the UK. Dutch corporate taxation generally allows for the exemption of dividends and capital gains derived from a foreign subsidiary (participation exemption). The Netherlands maintains an extensive network of tax treaties with a large number of countries. The US and The Netherlands signed a new tax treaty in December 1992 after some ten years of negotiations. The treaty and an associated protocol were ratified by the US Senate and the Dutch Parliament in December 1993, and entered into force on 1 January 1994. Because of favorable withholding rates under the previous treaty, many foreigners placed their US investments in Netherlands holding companies. The new treaty curtails this practice by limiting treaty benefits to bona fide Netherlands persons. The detailed Limitation of Benefits Article (Article 26) may well become the model for future treaty negotiations with other countries. Another abuse the new treaty seeks to prevent is the so-called "triangular case". This arises when a Dutch beneficiary of the treaty routes its earnings on interest or royalties through a tax haven. The earnings are exempt from US withholding tax and subject to little or no tax in the tax haven host country, and under either Dutch law or bilateral arrangement with the host country, branch profits are exempt from Dutch tax. Article 24 of the new treaty provided that either the Dutch Parliament would change Dutch law to prevent "triangular" abuse or The Netherlands would negotiate a protocol to the treaty to prevent it. In the end, a protocol was negotiated in September 1993. The protocol provides for US withholding of 15 percent on interest and royalty payments where the overall effective tax rate in the host country and The Netherlands does not reach this threshold level. 9. Dutch Cartels/Competition Policy: Traditionally, the Dutch have been the odd Europeans out when it comes to competition policy. The Netherlands has often been described as having a two-track economy, with those sectors which depend on international trade open and competitive, while those focussing on domestic activity, eg, construction, retailing, are not. The latter sectors have been protected since the 1950s by a network of legal, Government-registered cartels covering a wide range of activities. If the Minister for Economic Affairs accepted a cartel for registration, it became legal. This never squared with European competition policy or that in other member states. The Dutch Economic Competition Act of 1956 allowed cartels except those deemed contrary to the public interest. The 1958 Treaty of Rome banned cartels in principle, permitting only rare exceptions. In recent years, Brussels has pushed Holland to dismantle its cartel system. In 1993, the Dutch Government banned horizontal price agreements. In June 1994, market sharing and bid rigging were disallowed. More important, the Government has now drafted a bill to dismantle the legal basis for the entire cartel system and bring Dutch competition law into conformity with European law. The Ministry of Economic Affairs says that the bill is based on European Union legal principles, specifically Articles 85 and 86 of the Treaty of Rome. The new act will change existing legislation in three important ways: First, it bans all restrictive agreements except those justified by "pressing circumstances". This term is not tightly defined, but allows the Minister discretion. We understand such exceptions will include companies seeking to launch new technologies, franchise chains, and purchasing combines. The bill reverses the presumption of the present law that cartels are permitted unless they are shown to be against the public interest. The burden would now be upon companies to show that a proposed restrictive practice is justified. Second, the new bill beefs up the Economic Control Service (the Government's business investigative arm) and establishes an independent Competition Bureau, similar to the German Bundeskartellamt with supervisory powers and the ability to examine company records. The independent bureau will be outside the Ministry of Economic affairs. Third, new, tougher civil penalties would replace the current criminal ones, with fines up to one million guilders (about $500,000) or 10 percent of turnover, whichever is greater, for anti-trust violations. Companies which refuse to co-operate with the Competition Bureau can be fined 10,000 guilders (about $5,000) 10. Privatization: Since 1985, the Dutch Government has been selling its stakes in state companies. In 1993, the Government sold its stake in aircraft builder Fokker to DASA, and in 1994 sold the first tranche (one-third) of Royal Dutch Post and Telecom (2/3s of which is to be sold). They are seriously considering privatizing rail services, and have begun to restructure Netherlands Rail and reduce its subsidies to ready the company for privatization. Over the past decade, a general political consensus in favor of privatization has developed, to include the nominally-socialist Labour Party. On the other hand, the Government has shown it intends to keep its 38 percent share of Royal Dutch Airlines, even if this means injecting additional capital as it did this spring. Skeptics note that the state will retain significant shares in major sectors, eg, telecommunications. The Government often retains "golden" or other special shares which allow it to block hostile takeovers in firms in key sectors it has privatized (eg, Hoogovens, KLM, PTT). Nonetheless, it rarely interferes in the management of companies in which it maintains a stake. All firms must conform to certain rules of conduct on mergers and takeovers. These are administered by the Socio-Economic Council (SER), an official advisory body composed of representatives of business, labor, and government. The rules are intended to protect the interests of shareholders and employees. They include requirements for timely announcement of merger and takeover plans and for discussions with trade unions. Despite the de jure open policy, elaborate protective measures against hostile takeovers by Dutch companies may de facto block hostile acquisitions or takeovers by Dutch and foreign investors. Company law and corporate structure in The Netherlands give relatively little power to shareholders. 11. Efficient Capital Markets and Portfolio Investment: Dutch financial markets facilitate the free flow of financial resources, are fully developed and operate at market rates. Bilateral Investment Agreements The Netherlands has signed bilateral investment agreements with a number of countries as follows: Albania, Argentina, Bolivia, Bulgaria, Cameroon, Cape Verde Islands, China, Czech Republic, Slovak Republic, Egypt, Estonia, Ghana, Hong Kong, Hungary, Indonesia, Ivory Coast, Jamaica, Kenya, Korea, Letland, Lithuania, Malaysia, Malta, Morocco, Nigeria, Oman, Pakistan, Paraguay, Philippines, Poland, Romania, Senegal, Singapore, Sri Lanka, Sudan, Tanzania, Thailand, Tunisia, Turkey, Uganda, Uruguay, USSR, Venezuela, Vietnam, Yemen Arab Republics, and former Yugoslavia. The Netherlands adheres to the OECD investment code with the exceptions mentioned earlier, and has a treaty of friendship, commerce and navigation with the US which generally provides for national treatment and free entry for foreign investors with certain exceptions. The Netherlands is also a member of the EU single market. OPIC and Other Investment Insurance Programs The U.S. Overseas Private Investment Corporation (OPIC) does not operate in the Netherland. The Netherlands has no investment insurance agreements like OPIC's. However, Dutch companies investing in developing countries through the establishment of subsidiaries or joint ventures, can insure their investment against non-commercial risks with the privately-owned Netherlands Credit Insurance Company (NCM) under the 1969 Investment Reinsurance Act (WHI). The NCM reinsures its political risks with the Ministry of Finance. This insurance program has not been heavily utilized by Dutch investors, however, and efforts are underway to find ways of making the program more effective. Labor The Dutch work force is characterized by its high productivity and high levels of skill and training. Labor/management relations in the private sector are generally good and days lost to strikes are relatively low. The average unemployment level in The Netherlands as measured by the OECD statistics was 8.3 percent. Workers in most occupational categories are readily available, although there has been some inflexibility because of reluctance of workers to move or to switch occupations. This immobility was aggravated by past government policies which tended to reduce wage differentials across skill groups and to reduce the differential between income when not working (e.g. due to layoff, disability, sickness, etc.) and when working. The current government has proposed measures to correct this situation, and incentives encouraging labor market flexibility are a matter of active political debate. Nevertheless, labor market rigidities still account for a significant portion of unemployment, along with structural and cyclical conditions. Workers may be found through government-operated labor exchanges, a rapidly growing number of private personnel firms or directly -- through, for example, newspaper ads. After an initial period, firing of non-contract personnel can be extremely difficult and expensive. Although wage bargaining in the Netherlands is increasingly decentralized, there still exists a central bargaining apparatus where labor contract guidelines are sought. About 65 percent all Dutch private sector workers are covered by union contracts which are negotiated on a sectoral basis with employers associations and, if accepted by the government, extended by law to the entire sector. Union contracts, for instance, have resulted in an average workweek of 38 hours. In recent years, there has been considerable moderation of wage increases. The average contract wage rise agreed in the spring 1993 round was 3.2 percent. This is 1.2 percentage points less than in 1992 and considerably below wage rises in major neighboring countries. Trade unions largely accept the need to adopt new and improved technology. Labor productivity in the Netherlands (for those actually working) is among the highest in the EU. There is substantial labor involvement in corporate decision-making on matters affecting workers. Firms of at least 100 employees are required by law to institute Works Councils with which management must consult on a range of issues including investment decisions. Smaller firms are also required to consult on a range of issues, though on a less formal basis. Foreign investors should be aware of the legal requirements for hiring, firing and the general conduct of labor relations in the Netherlands, and plan accordingly. Foreign Trade Zones/ Free Ports There are no free trade zones or free ports in the Netherlands in the sense of territorial enclaves where commodities can be processed or reprocessed tax-free. However, the Netherlands does have an estimated 500 public and private customs warehouses as described in the EU directive 69/75 of March 4, 1969 regarding free zones where goods may be subject to handling needed to ensure their preservation or to improve packaging or marketing quality. Imported goods may also be processed or re-processed tax-free under the EU inward processing arrangement as described in the EU directive. Foreign firms are able to take full advantage of this in-bond transit shipment regime. Capital Outflow Policy Government policy is essentially neutral with regard to capital outflows, and firms and individuals are free to invest abroad. No license is required to repay share capital. This is also true for payments made to foreign countries with regard to liquidation distributions, interest, royalties, dividends, branch profits, and management or technical fees. The Dutch Government seeks to encourage investment in developing countries through the conclusion of bilateral investment treaties (described elsewhere), and the provision of reinsurance for political risks for Dutch investors in developing countries. Funds are also available to provide loans or operational assistance to firms investing in developing countries. These funds are administered by the Finance Company for Developing Countries (FMO), a quasi government bank. Foreign Direct Investment Statistics Foreign direct investments stock in the Netherlands (by country of origin and industry sector) and comparable data covering the stock of Dutch investment abroad are compiled by The Netherlands Central Bank (NB) on an ad hoc basis (see tables 1 and 2 for end of 1992 data). Tables 3 through 5 provide foreign direct investment flows to and from the Netherlands by country of origin or destination for the period 1988 through 1992. Netherlands Central Bank investment statistics reveal that the total amount of FDI stock in The Netherlands at the end of 1992 covered roughly 18 percent of GDP, while FDI flows and the end of 1993 amounted to 2.2 percent of GDP. Foreign direct investment statistics in the Netherlands are based on sources of capital inflows and not on actual "by country" investment outlays. Official Economic Ministry statistics based on actual investment outlays by country of origin and by industry sector are protected for commercial reasons. During the last decade the number of foreign companies with establishments in the Netherlands has grown to over 6,300, employing close to 352,000 workers. Included are 1,680 U.S. companies accounting for 123,000 jobs. In 1993 the number of foreign investment projects established though the official foreign investment agency (NFIA) totalled 70 worth 1,135 million guilders (610 million U.S. dollars) and created 2,376 new jobs. More than half (38) were U.S. investments worth 649 million guilders (348 million U.S. dollars). There is no compulsory registration of foreign investment projects in the Netherlands. As a result the total number of investment projects in 1993 (NFIA projects plus non-sponsored projects) is unknown but estimated to be higher than the official number. Foreign companies in the Netherlands account for a quarter of industrial production and about 21 percent of employment in industry. Close to one third (29 percent) of foreign establishments in the Netherlands are of U.S. origin, with 5 percent Japanese, 51 percent from the EU, and 13 percent from EFTA countries. The Economics Ministry is confident that investment from the U.S. will increase in the near future. Special efforts are being made to attract investments in the micro-electronics field. Major Foreign Investments During the period 1987 through 1993, the Netherlands Foreign Investment Agency (NFIA) has been instrumental in the establishment of 187 U.S. investment projects in the Netherlands with a total investment value of 5.3 billion guilders ($2.8 billion). The most important U.S. investment projects arranged by company are as follows: Albany International BV, APM-Holland, Caddock Europe BV, Davidson/Marley, Distribution Services International, Dow Chemical, Du Pont de Nemours, Engelhard Terneuzen BV, Eastman Chemicals, Euramax Castings, General Electric Plastics, Cargil, Kelsey Hayes, Memorex-Telex, Morton International, Campbel, Phillip Morris Holland BV, Prime Computers, SC Johnson Polymer, Spechem BV, SPX Power Team (O.T.C.), Tandem Computers, Vitalink Europe BV, Packard Bel, Mobil Chemical Company, Nike, Texas Instruments. U.S. companies investing in The Netherlands have been expanding strongly particularly in the micro-electronics field, value added logistics and the establishment of European headquarters. A striking new trend is that various computer manufacturers are looking to the continent of Northern Europe to establish an assembly, maintenance and distribution center. According to the NFIA, Packard Bell established such a center in Nijmegen in the east creating 500 new jobs. Other large U.S. electronics firms with establishments in the Netherlands are AT&T, Rank Xerox, IBM and Honeywell. During the period 1987 through 1991 the NFIA also attracted 237 non-U.S. investment projects valued at 3,3 billion guilders (1.8 billion U.S. dollars) including: British Oxygen Company, British Steel, Ericsson, European Patent Office, Fuji Photo, Hoechst Holland, Marley Foam, M&T Chemical, Mead, Metallverken, Mita Europe, Mitsubishi, Mitsubishi Motors, Mitutoyo, Nissin Food, Nissan, Omron, Outokumpu, Plalloy, Rexham UK, Roth Frere, and Supertron. Top U.S. Investors The top fifteen U.S. investors in the Netherlands- based on the number of employees are listed below in rank order: 1. Sara Lee/Douwe Egberts N.V. P.O.Box 2 3500 CA Utrecht Tel: 030-927311 Fax: 030-937646 Manufacturing, sales and marketing of coffee and groceries, and household and personal care products. 2. IBM Nederland N.V. P.O.Box 9999 1006 CE Amsterdam Tel: 020-5133111 Fax: 020-5133634 Develoment, production, maintenance and sales of word processing, data processing and telecommunications equipment and services. 3. Moret Ernst & Young G.H. Betzweg 1 3068 AZ Rotterdam Tel: 010-4074444 Fax: 010-4556440 Accountants and auditors, tax advisers, and management consultants. 4. Coopers & Lybrand Dijker van Dien P.O.Box 94200 1097 GE Amsterdam Tel: 020-5686666 Fax: 020-5686888 Accounting and auditing services, tax and management consultancy. 5. AT&T Network Systems International B.V. P.O.Box 1168 1200 BD Hilversum Tel: 035-873111 Fax: 035-871748 Telecommunications equipment and systems. 6. Browning-Ferris Industries Europe Inc. P.O.Box 2449 3500 GK Utrecht Tel: 030-814111 Fax: 030-871292 Solid and liquid waste collection, treatment and disposal to public, private and municipal customers. 7. Deloitte & Touche P.O.Box 90721 2509 LS The Hague Tel: 070-3264701 Fax: 070-3244482 Public accountants, tax advisors and related services. 8. Dow Benelux N.V. P.O.Box 48 4530 AA Terneuzen Tel: 01150-71234 Fax: 01150-72423 Production of chemicals and plastics. 9. Rank Xerox Manufacturing (Nederland) B.V. P.O.Box 43 5800 MA Venray Tel: 04780-25000 Fax: 04780-88159 Manufacturing of copying equipment and supplies. 10. General Electric Plastics Europe B.V. P.O.Box 117 4600 AC Bergen op Zoom Tel: 01640-32911 Fax: 01640-32940 Manufacturing, sales and marketing of thermoplastic resins. 11. Philip Morris Holland B.V. P.O.Box 205 4600 AE Bergen op Zoom Tel: 01640-79911 Fax: 01640-79335 Manufacturing, sales and marketing of cigarettes and tobaccos. 12. Honeywell B.V. P.O.Box 12683 1100 AR Amsterdam Tel: 020-5656911 Fax: 020-5656600 Manufacturing and sales of low pressure regulators for gas burners, microswitch precision components, control apparatus for heating, ventilating, airconditioning controls, instrumemnts and systems for process automation, safety controls for steam boilers, hot water boilers and special liquid level application and flow switches. 13. Alcoa Nederland Holding P.O.Box 21 5150 BA Drunen Tel: 04163-86100 Fax: 04163-86210 Manufacturing and sales of aluminium rolling and extrusion and end products. 14. Du Pont de Nemours (Nederland) B.V. P.O.Box 145 3300 AC Dordrecht Tel: 078-218911 Fax: 078-163737 Manufacturing and sales of plastics, synthetic fibers and industrial organic chemicals. 15. Esso Nederland B.V. P.O.Box 1 4803 AA Breda Tel: 076-291000 Fax: 076-221177 Refining,marketing and transportation of crude and oetroleum products. Largest Dutch Companies The top fifteen largest Dutch companies- based on number of employees- are listed below: 1. Unilever N.V. Weena 455 Rotterdam Tel: 010-2174000 Fax: 010-2174991 Unilever is an international producer of consumer goods, specialized chemicals and is active in the agricultural sector (tea and palm oil). 2. Philips Electronics Groenewoudseweg 1 Eindhoven Tel: 040-791111 Fax: 040-757319 Philips activities include lighting (world's largest producer of lamps), consumer electronics, domestic appliances and personal care, communication systems, industrial electronics, components, semiconductors, plastics, and medical systems. 3. N.V. Koninklijke Nederlandsche Petroleum Mij. (Royal Dutch Shell Group) Carel van Bylandtlaan 16 The Hague Tel: 070-3779111 Fax: 070-3773115 Exploration and production of oil and gas. 4. Koninklijke PTT Nederland (KPN) N.V. P.O.Box 30000 2500 GA The Hague Tel: 070-3323232 Telecommunications and postal services. 5. Koninklijke Ahold Albert Heijnweg 1 Zaandam Tel: 075-599111 Largest retailer in the Netherlands, selling food and consumer items through stores in both the Netherlands and the U.S. (Bi-Lo, giant Food Stores, Tops, First National Supermarket). 6. Akzo-Nobel N.V. Velperweg 76 6824 BM Arnhem Tel: 085-664433 Fax: 085-663250 Manufacturer of chemicals, paints, and pharmaceuticals. Akzo merged with Nobel Industries AB, headquartered in Sweden, in 1994. 7. ABN Amro Holding N.V. Foppingadreef 22 Amsterdam-Zuidoost Tel: 020-6289898 Fax: 020-6287740 Banking 8. Vendex International De Klencke 6 1083 HH Amsterdam Tel: 020-5490500 Fax: 020-6460840 Department Stores 9. Internationale Nederlanden Groep (ING) N.V. Strawinskylaan 2631 Amsterdam Tel: 020-5415411 Fax: 020-5415451 Banking and insurance 10. Rabobankorganisatie P.O.Box 17100 3500 HG Utrecht Tel: 31-30-90 91 11 Fax: 31-30-90 26 72 Banking 11. SHV Holdings N.V. Rijnkade 1 3511 LC Utrecht Tel: 030-338833 Fax: 030-338304 Trading company 12. Koninklijke Luchtvaart Maatschappij N.V. (KLM) Amsterdamseweg 55 Amstelveen Tel: 020-6499123 Fax: 020-6488069 Airline Company 13. Hoogovens P.O.Box 10000 1970 CA Ijmuiden Tel: 02154-99111 Fax: 02154-70000 Steel producer 14. Heineken Tweede Weteringplantsoen 21 Amsterdam Tel: 020-5239239 Fax: 020-6263503 Brewing company 15. Koninklijke Nedlloyd Groep Boompjes 40 Rotterdam Tel: 010-4007111 Fax: 010-4046190 Shipping and transport